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- Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to incoming inquiries. Provide support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos ́ products and services before, during, and after a transaction to maintain and improve the organization ́s Customer relationship.
- Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. to assure the functionality of the solution in practice.
- Follow up on Customer interactions within set Service Level Agreements (SLA). To communicate with the respective product segment or other suppliers, where local problem solving is not available.
- Process special orders and inquiries in coordination with the suppliers.
- Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc. (on leader's request)
- Ensure customer master data is updated when they've been noticed there's change by informing CMD specialist.
- To provide technical assistance to the service administration, also should coordinate with the services and logistics function to improve the customer's satisfactions.
- Assist and coordinate technical training for Front Line staff and External sales & partners.
- Support with ad hoc tasks defined by leadership.
- Vocational certificate, Associate's or bachelor's Degree or equivalent work experience in hydraulic machinery, electric machines, environmental engineering, power electronics or control field (minimum of 2-3 years);
- Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer;
- Knowledge of business structure, products and key market needs to create a successful Customer centric experience;
- Demonstrate working knowledge SAP (CRM/SD);
- Familiarity with MS Office applications;
- Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential);
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders;
- Good at written and spoken English
应用工程师 - 商业建筑 - Haidian District, 中国 - GRUNDFOS
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