Agent - Ocean Export - Qingdao, 中国 - Expeditors

描述

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system ,AMS/ISF Timely& on time and accurate filling
• Track and Trace Ocean Export Files and reporting to make sure meet customers and company's standard
• Use Ocean Export Flow to monitor ship files and effective manage exceptions on a daily basis.
• Ensure documents are timely sent and Shipping notices communicated to overseas and customers
• Ensure accurate and timely client and vendors billing, Cost protection and IC close, Follow up with oversea for timely revenue recognition
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity continuously
• Ensure all customers standard operating procedures in place and updated in Customer SOP
• Meet KPI standards in accordance with the Company's procedures (OPS /Compliance etc., )
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Support the supervisor/manager where needed:
• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Knowledge:

• A good understanding of Expeditors' Products and Services
• Understanding of ocean documentation process a plus.
• Hazardous Materials certification (preferred).

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good Microsoft Office and computer skills
• Fluent in English.

Behaviours:

Positive and willing to help attitude

Note: This position will be closed by Apr26th, 2024