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Hotline Engineer-Shanghai,China - Dentsply Sirona
描述
Dentsply Sirona 是世界上最大的专业牙科产品和技术的制造商,同时是一家拥有130年历史致力于为牙科行业和全世界病患提供创新和服务的公司。 Dentsply Sirona开发、制造和销售综合解决方案,提供牙科、口腔保健产品并拥有世界顶尖品牌组合的其它医疗设备耗材。作为一家牙科解决方案公司,Dentsply Sirona的产品提供创新、优质及有效的解决方案,推进病患保健并传递更优质更安全和更快捷的牙科产业服务。Dentsply Sirona的全球总部设在纽约,宾夕法尼亚州,国际总部设在奥地利萨尔茨堡。公司的股票在美国纳斯达克上市,股票代码XRAY。
坚持人尽其才
时至今日牙科的发展迅速,但我们致力将它发展的更好。我们的员工有着对于创新的热情并承诺将其运用于提升口腔健康。我们以卓越表现和个人责任感为生活目标,在一支全球化团队中为了牙科患者的健康和牙科专业人士的服务,互相激励发挥个人的最大能力。如果您想要在一个塑造行业发展的团队中成长和发展,我们期待优秀的您的加入。
如果您在Dentsply Sirona工作您会获得:
快速的提升发展-正如我们致力于最优的专业领域发展
更优的表现-因为您身处于推动高绩效的企业文化中
塑造行业发展-您将与作为市场领导者的我们一起持续推动创新
创造不同-您会与我们共同提升全球的口腔健康
职责:
1、来电、公司企业QQ咨询技术问题、设备报修的相关信息进行录入;
2、提供电话指导、远程诊断、邮件回复方法及时处理工作中遇见的技术问题与设备故障
3、对于设备碰到的疑难杂症,在系统中建立维修任务;
4、协助热线经理负责客户投诉信息的录入、协调、跟踪;
5、根据维修前(经验判断)、后(工程师反馈)情况,查询配件编号、通知配件相关人员借用或者订购配件处理;
6、维修工单检查、关闭;
7、特殊情况(区域经理原因),直接全国工程师派工;
8、设备安装管理;
10、安装过程中发现缺少的部件通知CS,由CS处理;
11、安装过程中发现损坏的部件查询配件编号、通知配件相关人员处理;
12、负责热线邮箱报修邮件与安装失败邮件处理;
13、工程部遇到的技术问题与德国热线联系,提供解决方案。
职位要求:
1、大专及以上学历,医学工程、电子或机械、建筑或工程设计类专业;
2、两年以上设备售后技术支持经验,口腔行业从业经验更佳
3、良好的表达能力,善于与客户沟通;
4、良好的英文阅读能力,计算机操作水平及机械技能;
5、具备很强的团队合作精神及工作积极、主动性
登士柏西诺德提供平等的就业机会,反对就业歧视。所有符合资格的申请人都将纳入候选人的考虑中,不分种族、肤色、宗教、性别、国籍、年龄、性取向,不歧视残疾人和退伍军人。我们非常感谢您对登士柏西诺德的关注。如果您填写在线申请时因为身体不便需要帮助,请发送"求助申请"到。请确保邮件主题含有"求助申请"。
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