Customer Support Specialist - Shanghai, 中国 - Fortive

描述

Responsibilities:

· Responsible for collaborating with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales functions, ensure customer satisfactory as well as to meet service/sales targets and quality operation metrics.

· Correctly enters service/sales quotes and orders and handles them through completion. Proactively solve customer order issues for Production, Scheduling, Shipping and Invoicing, to ensure smooth transition aiming regional goals. During the process, develops and maintains customer relationships.

· Prepares accurate documentation to meet customer, country, and/or financial requirements. May figure out validity of warranty claims with customers and have the ability to schedule repair resources if needed,recognize and initiate add-on business opportunities.

· Work with various functions (Sales, Manufacturer, Logistics, Finance, Service etc.) within the company to make sure customer requests are handled appropriately and in a timely manner, in compliance with company policy and government regulations. Reports out existing and foreseen risks proactively.

· Completes in-depth research and analysis of information to resolve key customer issues and needs whilusingng multiple systems and various resources.

· Handles customer incoming calls about service/sales orders & basic technical support, or route customers inquiries to right person, achieving customer satisfaction as contact point of Tektronix.

· Responds willingly to the demands of the moment and adapts easily to the constantly evolving business and cross culture environment. Stay Agile and Flexible to new assignment and new challenge.

Qualifications:

· A recognized College Degree or equivalent experience with diploma and education certificate

· Business knowledge on international and domestic business, related working experience preferred

· Minimum one year experience on service/sales order management or relevant

· Good digital ability and sense, Microsoft Office skills, Oracle experience preferred

· Detail/customer oriented and good time management and deliver results under pressure

· Excellent communication skills in Chinese and English, consideration and emotional intelligence

Due to US Department of Commerce export control regulations governing technical data of Tektronix products, Tektronix needs to know the citizenship of all its employees. Note that US Citizenship is not required for most positions. Hired candidates will be asked to bring proof of citizenship (passport, birth certificate, green card, visa or similar) on their first day of work.

All jobs require access to Export Administration Regulations AT1 level technology and therefore a license may be required for citizens of Cuba, North Korea, Iran, or Syria. Applicants must be willing to allow or cooperate with the company in applying for a U.S. government license, if necessary. Employment offer is contingent on Tektronix's ability to apply and obtain a U.S. government license on your behalf, but Tektronix encourages all applicants to apply.

Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow