Food & Beverage Reservations Clerk - Hangzhou, 中国 - Four Seasons Hotels and Resorts

描述

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China's timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, "In the universe, there is heaven; on earth, there is Hangzhou." Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha's private-dining rooms.

About the role

The F&B reservation clerk responds to communications from guests and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and outlets listing prepares confirmation and promptly processes any cancellations and modifications. This role is part of the Food & Beverage Service department, reporting into the Membership and Food & Beverage Reservations Manager.

What you will do

To answer calls according to benchmark and Forbes standards to ensure guest needs are met quickly and efficiently

To trackPrivate Dining Room availability based on reservations and helps develop forecasts for restaurants revenue and occupancy.

To know the positioning statement of restaurants the hotel has as well as their location and layout.

To know all restaurants promotion plans-meaning status, rates, and benefits, updating availability of all restaurants booking systems. Mark guest information and requirements accurately, follow-up PDR deposit.

To follow deposit, receive and record when guests book Private Dining Room. Record Guests information, send deposit message, remark detail after received deposit.

Responsible for selling the restaurant and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest's satisfaction.

What you bring

A minimum of one year of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience is required.

Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.

Good knowledge of Word, Excel and PowerPoint

Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation.

Requires basic computer skills for online training.

Requires reading, writing and oral proficiency in the English and Chinese language.

Has the ability to anticipate and prioritize the needs of the guest proactively.

Is energetic and has a professional approach to his/her craft.

What we offer:

Competitive Salary, wages and benefits

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Employee service awards

Employee activities

Schedule & Hours:

This is a full-time position

The working hours will primarily be early mornings and days, during weekdays and weekends.