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Customer Support Engineer - Ningbo, 中国 - 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司
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描述
Description1. Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and updates equipment at customer facility.
2.
Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification.
3.CSE's may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
4.Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems.
5. Prepares quotes for customers based on labor, travel expenses incurred and parts needed.CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
6. Assists other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.7. Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.
8. Travels by car or commercial transportation to customer facility.
9. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
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