- Achieve sales targets, quantitative and qualitative goals and KPIs
- Deal with and report all situations regarding client requests and complaints to the Management Team
- Provide high quality feedback regarding clients to the Management Team
- Closely work with stock team to ensure product availability and meet client requests
- Keep informed on market, fashion trends and business environment
- Inspire clients by embodying the Balenciaga behaviors
- Ensure seamless execution of the omnichannel client journey
- Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
- Give tailor-made advice, listen to clients' expectations and answer requests
- Maintain display and organization of all areas respecting the visual merchandising standards
- Execute product presentation guidelines
- Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
- Create and update the client portfolio and follow up through Luce app
- Engage the clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance
- Follow the guidelines provided by HQs regarding the client journey and loyalty program
- Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
- Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
- Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals
- Participate in achieving sustainability goals
- Process client transactions at the cash desk (in-store and distant sales, M-xstore)
- Promote and execute omnichannel services in store
- Receive and process store deliveries
- Prepare and organize deliveries and shipments to clients
- Execute and follow up on all processes related to Retail Excellence (front, back of house and team)
- Contribute to front and back of house operations (stock control and inventories)
- Execute omnichannel after sales policy providing the highest standards and follow up on the administrative side
- Constantly provide feedback to Store Director / Operations Manager
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BALENCIAGA Sales
发现在: Talent CN S2 - 15小时前
BALENCIAGA FASHION SHANGHAI CO. LTD Beijing, 中国 全职Description · 主要职责 · 业务开发者 · 达成销售目标、定量和定性目标以及 KPI 指标 · 处理所有与客户要求及投诉相关的状况,并汇报给管理团队 · 就顾客相关事宜,提供高质量的意见回馈给管理团队 · 与库存团队紧密合作,确保产品的现货供应能力,满足顾客需求 · 掌握市场、时尚趋势和商业环境的最新动向 · 品牌推广者(顾客) · 通过其行为来彰显巴黎世家的形象,进而吸引顾客 · 确保提供顺畅的全渠道顾客体验 · 根据需要通过故事讲述方式详细说明产品系列及其灵感,从而呈现巴黎世家品牌的鲜明时尚风格 · 提供个性化建议,倾听顾客的期望并 ...
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BALENCIAGA Sales
发现在: Talent CN S2 - 15小时前
BALENCIAGA FASHION SHANGHAI CO. LTD Beijing, 中国 全职Description · Main Responsibilities · A BUSINESS DEVELOPER · Achieve sales targets, quantitative and qualitative goals and KPIs · Deal with and report all situations regarding client requests and complaints to the Management Team · Provide high quality feedback regarding client ...
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BALENCIAGA Sales
发现在: Talent CN S2 - 5天前
BALENCIAGA FASHION SHANGHAI CO. LTD Beijing, 中国 全职Description · Main Responsibilities · A BUSINESS DEVELOPER · Achieve sales targets, quantitative and qualitative goals and KPIs · Deal with and report all situations regarding client requests and complaints to the Management Team · Provide high quality feedback regarding client ...
BALENCIAGA Sales - Beijing, 中国 - BALENCIAGA FASHION SHANGHAI CO. LTD
描述
Description
Main Responsibilities
A BUSINESS DEVELOPER
A BRAND PROMOTER (CLIENTS)
A TEAM PLAYER
A PROCESS SUPPORTER
Can perform regular FOH activities and key BOH duties without ongoing supervision
Depending on store organization, can also support
AFTER SALES
Internal Key relationships
Store Management
Store Sales Team
Store BOH Team
Retail Manager
Client Engagement Team
VM Team
Accounting
Key Experiences
If promoted internally: S/He has successfully completed Balenciaga onboarding path and Omnichannel Client Journey training.
S/He has successfully completed 1 year experience as Sales Associate
If hired externally: S/He has demonstrated relevant previous sales experience with a minimum of 2 years
Job Type
Fixed Term (Fixed Term)Start Date
Schedule
Full timeOrganization
BALENCIAGA FASHION SHANGHAI CO. LTD