Customer Solutions Manager, FSI/Manufacturing - Shanghai, 中国 - Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch)

描述

Amazon Web Services, an Company, has been the world's leading cloud provider for more than 17 years with the most mature, comprehensive, and broadly adopted cloud platform.

We have over 200 fully featured cloud services, managed from 99 availability zones within 31 geographic regions across the globe.

Millions of customers in over 240 countries - from the fastest growing start-ups to the largest enterprises, through to leading government agencies - all place their trust in Amazon Web Services to power their infrastructure, and deliver innovation.

As part of the Solutions Architecture Org, you, the Customer Solutions Manager is the strategic business and technical program managers to accelerate customer cloud adoption at scale and time to value through guiding customers on their cloud journey accelerating customer migrations, modernization and innovation, and improving customer end-to-end experience with AWS.

You will help our customers to arrive in that future by working across AWS teams and apply your technical and program management expertise to serve some of the largest and globally diverse enterprises in the world.

• You will have the opportunity to collaborate with customers, Business Development, solutions architecture, software development and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today.
• You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules.
• You will be a single point of contact to your customers in FSI/ Manufacturing sectors, as well as internal stakeholders on the progress of all the activities related to your customer. You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance tradeoffs, and encourage risktasking to maximize business value.
• You will be an AWS evangelist and influence your customers to allocate the appropriate resources to achieve their goals.
• A selfmotivated problem solver; able to thrive in a dynamic and customerfocused environment
• Strong organizational and troubleshooting skills with precise attention to detail
• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
• Highly analytical, technically proficient, and able to learn new tools and software quickly

• 10+ years leading and managing complex, large scale, IT/technical/engineering projects
• 10+ years in a client facing role in FSI/Manufacturing domain
• Bachelor's degree in Science, Technology, Engineering, Math or equivalent experience (Computer Science preferred)
• Strong written and verbal communication skills in both Chinese and English
• Demonstrated ability to effectively deliver information at the Csuite/VP level

• PMP, PgMP, SAFe, or SCRUM/Agile certified
• Experience in implementing AWS or other cloud services would be a plus
• Deep understanding of software development/engineering lifecycle from conception to delivery
• Prior experience working with or managing large scale technical programs