-
Marcom Executive
9小时前
JW Marriott Sanya, 中国 全职POSITION SUMMARY · Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests ...
-
Westin Hotels & Resorts Sanya, 中国 全职JOB SUMMARY · Maintains the transient rooms inventory for a given cluster and responsible for maximizing transient revenue. Releases group rooms back into general inventory and ensures clean booking windows for customers. The position recommends pricing and positioning of cluster ...
-
JW Marriott Sanya, 中国 全职JOB SUMMARY · Functions as the strategic business leader for the Sales and Marketing Departments of a cluster of properties and is responsible for property reactive sales (outside of Event Booking Centers), proactive account sales and segment sales, local and social catering sale ...
-
Marriott Sanya, 中国 Paid WorkJob Number · Job Category Revenue Management · Location The Westin Sanya Haitang Bay Resort, No. 116 Haitang North Road, Sanya, Hainan, China · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Maintains the transient rooms inven ...
-
Hyatt Corporation Sanya, 中国 全职Director of Rooms · Park Hyatt Park Hyatt Sanya Sunny Bay CN SanyaGuest Service OperationsDirectorFull-timeReq ID: SAN031794Local Summary · You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand stan ...
-
Shangri-La Sanya Shi, 中国 PermanentShangri-La Boracay · Located in the countrys premier beach destination, Shangri-Las Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare r ...
-
Marriott International Sanya, 中国 全职Job Number · Job Category Rooms & Guest Services Operations · Location Four Points by Sheraton Hainan Sanya, No. 78 Sanya Bay Road, Sanya, Hainan, China VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Re ...
-
Supervisor-Sales
1周前
Marriott International Sanya, 中国 全职Job Number · Job Category Sales & Marketing · Location Four Points by Sheraton Hainan Sanya, No. 78 Sanya Bay Road, Sanya, Hainan, China VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Contact appropriat ...
-
Marriott International Sanya, 中国 全职Job Number · Job Category Sales & Marketing · Location Four Points by Sheraton Hainan Sanya, No. 78 Sanya Bay Road, Sanya, Hainan, China VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Contact appropriat ...
-
总机话务员 gsa
1周前
Marriott International Sanya, 中国 全职Job Number · Job Category Rooms & Guest Services Operations · Location Four Points by Sheraton Hainan Sanya, No. 78 Sanya Bay Road, Sanya, Hainan, China VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · As ...
-
The Ritz-Carlton Sanya, 中国 全职Type de Poste · Non-Management · Traiter toutes les entrées des clients, vérifier leur identité, la méthode de paiement, l'affectation des chambres, la distribution et l'activation des clés des chambres. Mettre en place les comptes à l'arrivée des clients, en fonction de leurs e ...
-
Life Guard
1周前
The Ritz-Carlton Sanya, 中国 全职Type de Poste · Non-Management · Utiliser les techniques de sauvetage appropriées lorsqu'on remarque des nageurs ayant besoin d'aide. Surveiller la zone de baignade afin de détecter les conditions dangereuses, les activités inhabituelles ou dangereuses, et les nageurs en difficu ...
-
Hyatt Corporation Sanya, 中国 全职Technician - Elevator · Hyatt Regency Hyatt Regency Tianli Bay CN SanyaEngineering/Facility MaintenanceHourly/Entry Level EmployeeFull-timeReq ID: SAN030976Local Summary · §维修,保养和工程设备操作工作要与部门要求相一致。 · Execute the repair, maintenance and engineering operations according to the ...
General Manager-A - Sanya, 中国 - The Ritz-Carlton
描述
JOB SUMMARY
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both The Ritz-Carlton and property ownership. Verifies the implementation of The Ritz-Carlton brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that The Ritz-Carlton sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of The Ritz-Carlton and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents The Ritz-Carlton in all leadership actions.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
Preferred:
• or more years' experience in a senior management position of a Four Star/Four Diamond hotel minimally.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
CORE WORK ACTIVITIES
Business Strategy Development
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans are aligned with Ritz-Carlton brand business strategies; translates Ritz-Carlton global strategic plan into one that can be executed on property.
Business Strategy Execution
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans and employees are aligned with Ritz-Carlton brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually verifies that business plans and actions have a positive impact on property performance.
Sales and Marketing
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; verifies that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Ritz-Carlton demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
Talent Management and Organizational Capability
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; Verifies that all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; Creates succession plans for future job openings; actively supports the staffing process; verifies effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
Brand Champion
Serves as a passionate brand advocate and verifies that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and Ritz-Carlton brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents Ritz-Carlton brand values in all leadership actions.
Business Information Analysis
Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction.; analyzes business information to proactively address changing market conditions; verifies that property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
Employee and Labor Relations
Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self available to employees ("open door policy"); validates that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
Revenue Management
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; establishes a revenue strategy that supports Ritz-Carlton brand positioning in local market; verifies that demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
Owner Relations
Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Ritz-Carlton brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.
Customer and Public Relations Management
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity ("PR buzz").
Company/Brand Policy, Procedures, and Standards Compliance
Verifies property compliance with legal, safety, operations, labor, and Ritz-Carlton brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to verifies that building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; verifies that employees are appropriately trained and performing to standard.