Standard Chartered Bank Ltd

Client Care Centre Officer (BB-9A0FD)

Found in: Neuvoo CN

Description:
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities , , Provide customer service & support; generate leads for follow up by other distribution channels, deepening existing relationship through customer retention, problem resolution & customer profiling. Answer customer inquiries and reply responsively Process customer requested transaction per pre-set procedures Capture customer feedback for further improvement ,Service customers needs through product information, product sales/problem resolution and provide personalized and superior service Handling calls that requires in depth knowledge of specific products/services, acting as point of contact for the organization and responding to incoming calls, dealing with customers queries and complaints. , Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter. Ensure all sales pitches are made without mis-selling Additional point for Sales Palette markets-- Use S2S palette to identify eligibility and register dispositions for analysis Our Ideal Candidate Good communication & interpersonal skill Strong sense in service quality and customer service Typing skill in Chinese & English Fluent in Mandarin, Taiwanese Strong knowledge of banking/cards products Willing to work on night shifts and able to work under pressure Trust License is preferred. Experience in Customer Service or Call Centre is preferred Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

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