Hemmersbach

IT Support Engineer (Jiande City,Hangzhou) (BB-34C67)

Found in: Neuvoo Bulk CN

Description:

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

As a Hemmersbach engineer, you make the end users in a renowned company happy every day through your friendly and competent appearance. Within the 2nd level support you have direct customer contact with different requirements. You will be assigned to various tickets throughout the day and help the customer proactively to meet his needs. Each task should be approached sympathetically, pragmatically and above all, with a strong sense of customer service – leaving each job not only resolved, but with a smile on the user’s face – a job well done.

YOUR TASKS

  • Provide technical support to end users on Desktops, Laptops, and Printers
  • Troubleshooting hardware related issues and replace parts if needed
  • Troubleshooting software related issues and apply fix
  • Provide technical support to core infrastructure and network environment
  • Coordination of tasks with internal and external stakeholders
  • Experience in rack & stack of servers, mount & demount of routers and switches
  • Our Requirements

  • 3-4 years of relevant working experience in IT.
  • Experience as local IT support at a customer site
  • Strong technical skills in hardware trouble shooting issues related to Desktops, Laptops, Printers, MPF, Switches, Servers, Handhelds, Smart phones etc. 
  • Strong technical skills in Microsoft Windows operating systems and desktop applications i.e. MS-Office 
  • Possess experience on coordination of hardware support with vendors for break fix support
  • Strong customer service skills and good communication skills
  • Fluency in both written and spoken English
  • Your Benefits

  • A secure job in an exponentially growing international company
  • Strong team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentoring programme to get you started with the support of an experienced colleague
  • Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
  • A company that is not only continuously commercially successful but also provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organisation protecting one of the most endangered species on this planet (rhino-force.org) and Hemmersbach Kids Family to take care the orphans
  • calendar_today3 days ago

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