Hewlett Packard Enterprise

Account Operations Manager - Korean (BB-15E2E)

Found in: Neuvoo CN

Description:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Business used to rely on technology, now business is technology, and customer experience is the IT experience. HPE Pointnext services are designed to help accelerate digital transformation by making Hybrid IT simple and powering the intelligent edge. By leveraging HPE’s strength in infrastructure, partner ecosystems and end-to-end lifecycle experience, solutions are optimized supporting unique business demands.

We have a great opportunity for Account Operations Manager to join HPE. He/she is responsible for providing support to customers or partners as a focal point for operational aspects for the business relationship and may assist in driving the operational strategy for their assigned customer and participate in key negotiations. Using process consulting expertise to project and account teams, he /she will help in developing the customer solution and to enable the efficient execution of operational processes, advocates the customer/partner view, expectations and provides feedback to the development/improvement of processes and capabilities.

Responsibilities:

  • Manages the operational business relationship of large local accounts; serves on account team, providing operational perspectives
  • Plans and leads deep business analyses and provides recommendation to Sales teams and various Business Units
  • Consults and advises on operational matters of high complexity to internal clients up to the Director level
  • Maintain partnerships, manage SLA and Delivery Performance Solution with Functional Support team (Config Price & Quote, Order Processing, Order Management, etcs)
  • Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase
  • Proactively initiate Process improvement, deliver change management of new initiatives, drive process adoption, conduct training
  • Collaborate closely with other functions to drive resolution of operations issues of high complexity, in support of the customer/partner requirements. Customer/Stakeholder reviews monthly/quarterly, survey feedback analysis and action planning
  • Conduct weekly Business Review interconnect, Critical/Complex Deal Planning & execution, co-ordination for Audit, Demand Steering execution & MOC, Compliance & Control exception Management
  • Education and Experience Required:

  • University degree
  • Typically 6-10 years of related work experience, preferably in supply chain, customer service, procurement or financial management
  • Experience in supporting global/regional accounts or large, complex domestic accounts
  • Knowledge and Skills:

  • Excellent negotiation and influencing skills.
  • In-depth understanding of core company businesses and the revenue cycle
  • Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
  • Strong project management, problem solving, and analytical skills
  • Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
  • Solid financial and business acumen with proven ability to identify and implement customer-specific process improvements
  • Join us and make your mark!

    We offer:

    • A competitive salary and extensive social benefits

    • Diverse and dynamic work environment

    • Work-life balance and support for career development

    • An amazing life inside the element! Want to know more about it?

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