Kempinski Hotel Yinchuan is superbly located in Yinchuan, the capital of the Western Xia Empire. Kempinski Hotel Yinchuan brings the traditional taste of luxury to this remarkable city as the first and only five-star international brand in Yinchuan, situated in the heart of the city’s central business district, Jinfeng District, and only a 30-minute drive from Yinchuan Hedong Airport. The hotel is adjacent to the International Conference and Exhibition Centre and Museum of Ningxia and close to the Science and Technology Museum and the People’s Square. Kempinski Hotel Yinchuan is ideal for both business and leisure travelers.
Front Office Management Trainee
Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests.
Key Responsibilities: Ensures the smooth running of the operations on a day to day basis and in a pro active manner. Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles. Support and assist all Front Office sections. Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems. Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them. Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required. Control room availability for walk-ins and established accountability for guests departure dates and times. Follow up with Housekeeping any unresolved room discrepancies. Maintain reservation procedures, same day arrivals. Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions. Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues. Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees. Ensures that all departmental information is kept accurately and up to date. Promotes in house sales and facilities to maximize hotel revenues. Understand and carries out duties in line with Hotel Emergency Procedure Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments. Co-ordinates/Assists security personnel in all related matters. Responds promptly to any operational requests from Front Office and other hotel departments. Attends to referred and unsolved problematic situations. Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.Completes VIP, delegations and group leaders welcome and farewell as appropriate. Conduct efficient hand-over with coming Manager. Innovation project to increase hardware and software of the hotel for improvement and upgrade Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.