Thermo Fisher Scientific

Senir Application Engineer-Biopharma, MAM (BB-252F3)

Found in: Neuvoo CN

Description:

Responsibilities:

  • Provide MAM or biopharma related pre-sales technical support to guide the LCMS sales representative and customer to the best solution for the customer’s short- and long-term needs
  • Provide post-sales technical and application assistance in response to customer enquiries (both internal and external), including education, training and on-site visits.
  • Serve as the voice of the customer (VOC) to stakeholders within the various Thermo Fisher Scientific business units.
  • Capture new knowledge within the field of expertise and develop content to educate the team and customers
  • Communicate with customers as a technical expert
  • Apply knowledge to develop innovative solutions to resolve complex problems and facilitate communication within the team and across the CoE when required
  • Independently prioritize projects and manage behavior to most effectively accomplish core job functions
  • Perform other relevant duties as required
  • Ensure that all activities are carried out in accordance with Thermo Fisher Scientific policies and applicable laws.
  • Represent Thermo Fisher Scientific by clearly and consistently demonstrating Thermo Fisher Scientific mission, vision, values and objectives to both our employees and end-user customers.
  • Minimum Qualifications:

  • 5+ years of hands-on protein/peptide LCMS experience
  • Experience with Orbitrap based mass spectrometers
  • Bachelor’s degree in technical discipline with 8+ years of relevant experience, or an MS degree with 5+ years of relevant experience, or a PhD with 2+ years of relevant experience; or equivalent work experience
  • Exceptional verbal and written communication skills (English)
  • A proven track record to work independently and a strong work ethic is critical
  • Ability to travel 50% within China
  • Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement
  • Demonstrate Role Model Leader characteristicsEmbody the 4-I valuesDelight customersCommunicate openly and honestlyFocus on growthChampion employee development
  • calendar_today5 days ago

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    location_onShanghai, China

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