SOFITEL

Club Millesime Agent行政楼层接待员 (BB-C6E06)

Found in: Neuvoo CN

Description:

Job Description


  • Keeping appearance in good condition and pay attention to oneself behaviour and keep smile toward guests.
  • 遵守仪容仪表要求,保持微笑。
  • Greets and is courteous to all guests, uses eye contact and well communicate with others, always provide a courteous and professional service all times.
  • 对待所有客人和同事要彬彬有礼、热情,眼神接触及语言交流并时刻提供礼貌和专业的服务。
  • To maintain good working Relationships with your colleagues, and all other departments.
  • 与部门内部和其他部门员工保持良好的工作关系。
  • Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
  • 不断观察对客服务,尽力获得客人的认可和热忱的关注,确保客人得到最大程度的满意。
  • Establish good public relations with all guests.
  • 同所有的客人建立良好的公共关系。
  • Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance.
  • 尽量用客人的名字称呼客人,特别是回头客及长期住店客人,随时为他们提供帮助。
  • Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
  • 详细了解酒店附近的各个地方,如:餐厅、剧院、购物中心、电影院、娱乐场所、银行、领事馆、车站及其他特殊场所。
  • Maintain good knowledge of the hotel facilities.
  • 熟悉酒店设施。
  • Provide guest with all information about our hotel facilities and attractions.
  • 向客人介绍酒店的设施和特色。
  • Provide guests with the most accurate and up to date information at all times.
  • 向客人提供最新,最准确的信息。
  • To provide guest best service as well as handle the daily reservations and check-in and check-out of guests.
  • 向客人提供优质服务,同时操作好每日的预订以及向入住和退房的客人提供服务。
  • To enrol Le-club member, to introduce the member benefits and check the points for the members.
  • 引入乐雅会新会员,为客人介绍会员制度及为会员查询积分。
  • Welcomes and assigns rooms to hotel guests according to reservations made
  • 根据预定要求,恭迎客人并为其分配客房。
  • Provide check-in, billing check, exchange room, extend room, early check-out, check-out, Fapiao service.
  • 为客人办理入住、查账、换房、延房、提早退房、退房、开发票或换发票手续。
  • To change the room or exchange the foreign currency according to the police & process for the guest.
  • 根据客人需求,按照规定为其兑换外币。
  • Takes wake up calls from guests, flies in properly the call list and then sends it to the Service Centre for process.
  • 根据客人要求,受理唤醒电话,正确归档话单,然后将其交于服务中心处理。
  • Handles mails, messages, parcels.
  • 处理信件、留言信息及包裹事宜。
  • Controls and handles out keys to guests.
  • 保管及为客人分发钥匙。
  • Key in the information of every guest into computer system.
  • 在电脑中录入客人的信息。
  • Controls and maintains arrivals and departures records and pre-registration cards for VIPs and returning guests.
  • 掌握并保留客人的抵离店记录及重要客人和回头客的提前登记卡。
  • Attends to guest’s inquiries and requests.
  • 倾听客人的咨询和要求,并提供相关服务。
  • Keep work areas cleaning from time to time.
  • 时刻保持工作区域的整洁。
  • Make sure all cashiers transaction summaries have been completed correctly and balanced with OPERA Summary.
  • 确保所有收银业务的汇总表正确完成,并且应和OPERA总数一致.
  • To provide the food & beverage service for the guest at the Club Millesime.
  • 为行政酒廊消费的客人提供餐饮服务。
  • Maintain a very good reputation for the Hotel by professional behaviour.
  • 注重个人言行,为酒店保持良好的声望。


  • Work Experience
  • Effective communication skills in both Chinese & English.
  • 有效的中英文沟通能力。
  • Be good at Opera.
  • 熟练操作Opera系统。
  • Have good command of Word & Excel.
  • 熟悉 Word 和 Excel 操作。


  • Benefits

    According to hotel policy.



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