Job Description Keeping appearance in good condition and pay attention to oneself behaviour and keep smile toward guests. 遵守仪容仪表要求，保持微笑。 Greets and is courteous to all guests, uses eye contact and well communicate with others, always provide a courteous and professional service all times. 对待所有客人和同事要彬彬有礼、热情，眼神接触及语言交流并时刻提供礼貌和专业的服务。 To maintain good working Relationships with your colleagues, and all other departments. 与部门内部和其他部门员工保持良好的工作关系。 Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention. 不断观察对客服务，尽力获得客人的认可和热忱的关注，确保客人得到最大程度的满意。 Establish good public relations with all guests. 同所有的客人建立良好的公共关系。 Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance. 尽量用客人的名字称呼客人，特别是回头客及长期住店客人，随时为他们提供帮助。 Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events. 详细了解酒店附近的各个地方，如：餐厅、剧院、购物中心、电影院、娱乐场所、银行、领事馆、车站及其他特殊场所。 Maintain good knowledge of the hotel facilities. 熟悉酒店设施。 Provide guest with all information about our hotel facilities and attractions. 向客人介绍酒店的设施和特色。 Provide guests with the most accurate and up to date information at all times. 向客人提供最新，最准确的信息。 To provide guest best service as well as handle the daily reservations and check-in and check-out of guests. 向客人提供优质服务，同时操作好每日的预订以及向入住和退房的客人提供服务。 To enrol Le-club member, to introduce the member benefits and check the points for the members. 引入乐雅会新会员，为客人介绍会员制度及为会员查询积分。 Welcomes and assigns rooms to hotel guests according to reservations made 根据预定要求，恭迎客人并为其分配客房。 Provide check-in, billing check, exchange room, extend room, early check-out, check-out, Fapiao service. 为客人办理入住、查账、换房、延房、提早退房、退房、开发票或换发票手续。 To change the room or exchange the foreign currency according to the police & process for the guest. 根据客人需求，按照规定为其兑换外币。 Takes wake up calls from guests, flies in properly the call list and then sends it to the Service Centre for process. 根据客人要求，受理唤醒电话，正确归档话单，然后将其交于服务中心处理。 Handles mails, messages, parcels. 处理信件、留言信息及包裹事宜。 Controls and handles out keys to guests. 保管及为客人分发钥匙。 Key in the information of every guest into computer system. 在电脑中录入客人的信息。 Controls and maintains arrivals and departures records and pre-registration cards for VIPs and returning guests. 掌握并保留客人的抵离店记录及重要客人和回头客的提前登记卡。 Attends to guest’s inquiries and requests. 倾听客人的咨询和要求，并提供相关服务。 Keep work areas cleaning from time to time. 时刻保持工作区域的整洁。 Make sure all cashiers transaction summaries have been completed correctly and balanced with OPERA Summary. 确保所有收银业务的汇总表正确完成，并且应和OPERA总数一致. To provide the food & beverage service for the guest at the Club Millesime. 为行政酒廊消费的客人提供餐饮服务。 Maintain a very good reputation for the Hotel by professional behaviour. 注重个人言行，为酒店保持良好的声望。 Work Experience Effective communication skills in both Chinese & English. 有效的中英文沟通能力。 Be good at Opera. 熟练操作Opera系统。 Have good command of Word & Excel. 熟悉 Word 和 Excel 操作。 Benefits
According to hotel policy.