Customer Success Manager (China) (BB-B7793)

Found in: Neuvoo CN


Your responsibilities:

  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
  • Enable successful roll-out of Adjust to customer employees
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Identify opportunities for customers to act as Adjust advocates
  • Work with customers on contract renewals, and expansion opportunities
  • Marshall resources across the Adjust org as needed to support customers needs
  • Represent the voice of the customer to inform our product roadmap
  • What you bring: 

  • Experience in user acquisition in Customer Success or Sales roles
  • Ability to oversee projects and solid handling of project management tools
  • Ability to work autonomously and own relationships with customers
  • Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup
  • Proactive approach where you always want to be speaking with customers
  • Excellent communication skills in English and Mandarin
  • What’s in it for you:

  • Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space 
  • Working with customers who are changing the world through the development of their apps and helping them be successful
  • Collaborative environment with a focus on continuous learning (incl. budget for ongoing professional development)
  • A three-week onboarding program like no other, where you’ll learn the ins-and-outs of our product in our Berlin headquarters
  • Flexible work schedule and vacation policy
  • International, diverse teams with a strong focus on transparency, feedback and fun
  • Regular team events and annual company retreats in the sun
  • Free language classes
  • Relocation and visa assistance
  • Depending on office location, additional perks like weekly team brunch, fully stocked kitchens, fitness memberships, additional health insurance and childcare program
  • More details about our company culture and perks can be found on our career page.

    calendar_today3 days ago

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