Collins Aerospace

CANS APAC Implementation & Support Engineer (BB-54C9F)

Found in: Neuvoo CN

Description:

Job Responsibilities

  • Deployment of CANS products and services across APAC – collaborating with product managers, internal engineering teams, shared services teams, and partners / subcontractors etc.
  • Managing multiple customer facing implementation projects/tasks simultaneously
  • Operations support of CANS products and services across APAC – working closely with customers, our Global Service Desk, internal technical teams, product managers to ensure quality support, and service levels
  • Customer satisfaction – working closely with customers conducting regular service reviews, providing information about our products / services
  • Incident Management – interface with customers and internal teams, providing support to the Global Service Desk in information gathering, root cause analysis and preparing reports for customers
  • Reporting Key metrics and reports to the Technical Implementation Manager
  • Performing any other duties related to overall customer service
  • Providing support in the development of materials for customers to address enquiries and ensure smooth customer service
  • Maintaining knowledge of Collins organization and products to provide the appropriate information and support to customers
  • Job Requirements

  • 5+ years technical experience
  • 5+ Years of experience with airline operations processes / aerospace industry experience
  • Proficiency in English and Chinese language (written and spoken) due to market coverage e.g. China / Taiwan / HKG
  • Experience with messaging systems / protocols / messaging formats
  • Degree in Engineering or Programming / coding knowledge / experience 
  • Proficient in MS Visio, MS Excel, MS Word, PowerPoint
  • Excellent time management and independent decision-making skills
  • Effective verbal and written technical communication skills
  • Strong interpersonal and customer support skills
  • Self-motivated and proactive
  • Preferred Qualifications

  • Project Management Professional (PMP)
  • CCNA/ITIL Certification
  • Experience in the aviation industry, Datalink or ARINC ground networks including Border Management.
  • Proficiency in tools such as Nexus/ ServiceNow, Smartsheets
  • Collins Aerospace Diversity & Inclusion Statement:

    Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

    calendar_today10 hours ago

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