Attendant, Guest Arrivals (BB-8D57B)
Found in: Neuvoo CN
Assists Guests in and out of the Theme Park through the entrance and exit access gates. Provides information, direction, and assistance with to Guests when required and provides any additional assistance with ticket issues.
Assist guests with entering the theme park with valid ticket product. Properly identifies any fraudulent tickets and notifies proper personnel.
Understand all valid ticket products and how to correctly process each ticket, while communicating potential issues such as incorrect dates, blockout products, or used tickets while providing world class service when entering the park.
Reports hardware and ticketing issues and provides supporting data as to ticket product or hardware error type. Maintain clean and orderly working environment in accordance with Universal’s standards.
Control the guest queue in a genial way to keep the order of guests entering and exiting the theme park during the busy hours, while preventing guests from taking theme park properties, such as theme park Strollers, outside the park.
Provides world class guest service while providing relevant theme park and resort information to guests.
SCOPE: Assists Guests in and out of the Theme park through entrance and exit access gates. Maintains the integrity of the front gate by verifying ownership of tickets when needed. Provides information/direction and/or assistance to Guests when required.
Consistent attendance is a job requirement.
This position is a front of house role for an Operation that is open 365 days a year 7 days a week with morning, afternoon, and evening shifts. It will often require the individual to work on holidays and weekends as needed to support the daily business throughout the year.
EXPERIENCE: 0-1 Year Operations experience preferred. Six months to one year guest service and/or front counter experience preferred. English language or equivalent combination of education and experience a plus.
ADDITIONAL INFORMATION: Ability to work with a large team in a fast paced environment. Ability to quickly adapt to change as required and respond to such change in a positive manner. Must be able to work indoors and outdoors.
calendar_today3 days ago
work Universal Beijing Resort