Description:

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Scope of Role:

Account for branch’s operations, counter transactions including system operations to ensure execution accuracy, compliance, completeness in line with bank internal and external rules/procedures/manuals/standards/group requirements/regulatory requirement/laws as well as to keep high class level of services to our clients

Key Responsibilities/Challenges:

Business Performance

Support to achieve business objective at the respective branch

Drive or support cost optimization initiatives to achieve cost saving target

Service

Embed client centric mind in daily operation as well as to maintain up best in class front-line service, and

Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience

Achieve client satisfaction in daily branch services and operations

Build SCB a great place to work and improve MyVoice & eNPS score

Operations, Conduct and Risk Controls

Handle all counter operations, branch transactions in good result to ensure all bank internal and external rules/standards/procedures/manual are strickly followed

Perform bank required start of day and end of day work on daily base to ensure no exception in completing due diligence

Escalate for any exception detected or observed in daily work to minimze potential negative impact on the bank

Ensure all required certifications are obtained per internal and external requirements

Acknowledge and follow bank job rotation policy/procedure that working location will be subject to detail arrangemnet on due with no objection

Adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions

Adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct; Well manage client complaints & CDD

Self Development.

Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation

Actively participate in various campaigns related to service team and achieve the target

Develop multi-product knowledge and job skills to support different segments and sales channels

Customer Right Protection

Fully understand the importance of Consumer Rights Protection, prevent damage to consumers’ best interest

Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings

Always eembed Consumer Rights Protection mindset when performing daily work

Our Ideal Candidate

A university degree with 1-2 years of related banking experience prevails

Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services

A team player who shows initiative and assertiveness

Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements

Good command of both spoken and written English and Mandarin.