Customer support engineer (BB-ADBDB)

Found in: Neuvoo CN

Orbotech makes technology accessible. We are a global innovator of enabling technologies used to mass produce the world’s most sophisticated electronics. A leading provider of yield enhancement and production solutions for manufacturers of printed circuit boards (PCB), flat panel displays (FPD) and other electronic components, our solutions are used by manufacturers to bridge the gap between designers’ dreams and the mass production of innovative, next generation electronics in industries including mobile, automotive, high powered computing (HPC), the industry of things (IoT) and more. Practice Orbotech core value behavior; customer focused and competitive mindset (ownership, proactive, take one step in advance). Carry out professional on-site or remote support activities and close service calls effectively and efficiently in accordance with Orbotech procedures and standards (timely CSRs, parts return, DOA program etc.) Carry out quality installation, Preventive Maintenance (PM) according to schedule. Timely escalation of issues and problems according to Orbotech standards and guidelines. Manage and handle spare parts (truck account) effectively and efficiently according to Orbotech standards and guidelines. Participate in site audit exercise. Participate and manage the new product release process as required. Provide mentoring and coaching to junior CS engineers so that they practice the Orbotech required behaviors and learn the required technical and soft skills. Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to managements the needs and requirements of customers and competitor activities. Initiate, identify and participate in internal processes re-engineering projects to achieve cost reduction and efficiently improvement (eg. MTTR, MTBF, spare parts usage, etc.). Prepare quality documentation as required by the company standard and guideline. Participate in the sales support demonstration and presentation as required. Share products knowledge and gained experience with customers and other employees through knowledge sharing sessions, customer training sessions, etc. Participate and take on additional assignments and projects as required. Work as a team with other colleagues in other divisions, product lines and departments. Adaptability, Collaborates, Communication, Customer Focus, Decision Quality, Drives Results, Innovation, KLA Values, Problem Solving, Work Processes We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employer

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info Full time

location_onHuai'an, China

work KLA

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