SAP Labs Pvt Ltd

Senior TQM/PM (BB-A5C14)

Found in: Neuvoo CN

Description:
SAP Services (formally DBS), as the service arm of SAP, enables the long term and end to end software LiveCycle success at SAP key customers. With our help, customers can leverage the SAP best practices and adapt them to the ever-changing market and business needs. SAP Services Greater China has been the fastest growing location worldwide. Short Description There has been a fast growing demand for Premium Engagements services in the last ten years via MaxAttention Services, Value Assurance Packages, and ActiveAttention (formally EmbededActive) Services, especially with strategic customers. The Technical Quality Manager (TQM) plays leadership role in orchestrating the overall Premium Engagement service deliveries onsite and remote. Key Responsibilities Create & align Service Plans for the engagement with customer and other stake holders in the areas of E2E application lifecycle management, integration, operations, and accelerated innovation. Drive Service Plan execution, tailor service delivery to the specific customer needs, and measure the results to demonstrate the value to customer management. Driving service renewal for Premium Engagement at the customer. Assure on-time/on-budget delivery with good quality and high customer satisfactory Facilitate identification, analysis and resolution of Top Issues. Join Service Deliveries for their customer wherever possible. Create and maintain SAP-internal and customer management reporting (CRM Cases, Balanced Scorecard based management report, Service Level Agreement Report, etc.). Key Requirements Proven experiences in at least one of the industry sectors High-Tech, Telco, Consumer Products, and Retail. Substantial IT knowledge and knowledge of SAP products and their technology. Experience in handling critical customer situations (bonus for experience as De-Escalation Architect or Escalation Manager). Previous delivery experience as Project Manager, Solution Architect, Team Lead at consulting companies, or SAP CoE lead. Prefer ability to create customer-specific service plans and tailor SAP standard services based on an intimate understanding of the customer solution. Excellent communication skills in both verbal and written English. Excellent communication and presentation skills and etiquette to collaborate with senior managers at customer site, SAP Field and DBS Senior Management. A real team player with initiative and 'can do' attitude who learns and adapts quickly in an international environment. Business mindset and result oriented. Being able to work under pressure, in critical situations and under tight deadlines. Ability and willingness to work onsite at customers for > 100 days per year.

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