Daimler Mobility Services

Collection Strategy and Support 催收策略&支持 (BB-00CC4)

Found in: Neuvoo CN

Description:

Aufgaben

Task Description
- Strategy Topic communication within Collections
• Support communication within Collection team on companywide strategy focus topics
• Organize activities to get feedback from team on improving GPTW
• Coordinate cross-departmental job shadowing activities etc. to support people development
• Facilities communication within Collection team on key business topics update
- Drive Initiatives and process optimization
• Drive Collection initiatives, explore new collection approaches such as loan sale, arbitration etv. to support managing business growth
• Work with Collection teams to Identify process optimization and follow up with implementation on key processes such as restructure, settlement and voluntary surrender
• Work with Collection teams to identify SOP optimization based on QC finding or regular feedback given by team members
• Consolidate collection initiatives status and update it regularly to bring transparency within the team
- Compliance topic handling
• Monitor compliant related to collection area and follow up with actions to be taken to make sure first time response and proper handling of complaints
• Understands local regulatory requirements and ensures they are followed by all internal and external resources.
• Communicate and caste down compliance related topics or requirements within team by providing regular communication, training
• Deliver compliance related reports on time and with high quality
• Monitor market practice and trend to provide collection team on suggested approaches
- Facilitate Collection Skillset Training
• Identify skillset training needs from team and facilitate internal training or knowledge sharing to help collectors’ further develop their collection knowhow and skillset

Qualifikationen

Qualification
- Education
Bachelor degree or above is preferred
- Experience
Experience in a Financial Services Company, Bank firm for at least 7 years
- Specific Knowledge
- Strong communication and writing skills
- Ability to multi-task and work independently
- Strong analytical capabilities and organizational skills
- Professional in MS office skills especially Excel and PowerPoint
- Fluent in English and Chinese

calendar_today5 hours ago

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location_onBeijing, China

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