Description:

Handle and follow up the repairs according to the SOP, including, but not limited to, the customer and stock repairs receive/transfer/return , with both the actual goods and the system operation covered. Communicate with boutiques for Fashion repairs inquiries and customer complaint case to provide best service to client Communicate with internal workshop about repair and quality matters. Monitor the external workshop repairs and spare parts allocated. Cooperate with the other relative departments if necessary, such as DC/Regulatory/Logistics for repair service Payment arrangement for repairs and tools.