区域服务执行专员 Service Cluster Execution - Nanjing, 中国 - BSH Home Appliances Group

描述

岗位职责 Job Description:

1.区域服务营业额的跟踪和管理 / FS turnover tracking and management;

2.区域服务培训需求的收集、规划和实施 / FS training requirements collection, planning and implement;

3.管理自有工程师,包括生产率、评估、服务质量、人员流动管理和激励计划等 / The management of the own technician, including productivity, evaluation, service quality, turnover management, incentive plan;

4.区域服务内部政策或项目的制定和实施 / FS internal policy/project development and implementation.

专业资质要求 Professional Requirements :

1.本科及以上学历,有客服服务相关经验优先 / Bachelor degree or above, customer service experience is preferred;

2.工作认真仔细,具备数据处理能力 / Data analysis skills;

岗位职责 Job Description:

1.区域服务营业额的跟踪和管理 / FS turnover tracking and management;

2.区域服务培训需求的收集、规划和实施 / FS training requirements collection, planning and implement;

3.管理自有工程师,包括生产率、评估、服务质量、人员流动管理和激励计划等 / The management of the own technician, including productivity, evaluation, service quality, turnover management, incentive plan;

4.区域服务内部政策或项目的制定和实施 / FS internal policy/project development and implementation.

专业资质要求 Professional Requirements :

1.本科及以上学历,有客服服务相关经验优先 / Bachelor degree or above, customer service experience is preferred;

2.工作认真仔细,具备数据处理能力 / Data analysis skills;