前台接待 - 武汉市

仅限注册会员 武汉市, 中国

3天前

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工作职责 · 1.查看交班记录,了解上一班的移交事项,并负责处理; · 2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动; · 3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益; · 4.熟练总台各项专业业务和技能,搞好对客服务; · 5.熟练掌握店内信息,提供准确的问讯服务; · 6.负责为下榻酒店的宾客办理入住登记手续; · 7.负责客房钥匙的管理和发放工作并严格遵守验证制度; · 8.制作有关报表,为其它部门提供准确的接待信息。 · 任职要求 · 1.大专以上文化程度,流利的英语口语 ...
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