Concierge-Lead - Nantong, 中国 - Marriott Hotels Resorts

描述

POSITION SUMMARY

Respond to guest requests for special arrangements or services transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Contact appropriate individual or department Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


PREFERRED QUALIFICATIONS

Education:
High school diploma or equivalent.

Related Work Experience:
At least 1 year of related work experience.

Supervisory Experience:
No supervisory experience.


License or Certification:
None