Manager II, Training - Shanghai, 中国 - Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch)

描述

The Defect Prevention & Reconciliation (DP&R) organization develops technology that identifies, reconciles, and prevents defects across Amazon's fulfillment supply chain.

DP&R's scope includes marketplaces worldwide with products that directly impact both Fulfillment By Amazon (FBA) selling partners and Retail vendors.

The Support Operations Planning and Development Team is composed of several verticals including:
Capacity Planning, Change Management, Learning and Development, Tools and Automation, Analytics Excellence, and Site Experience and Engagement.

DP&R is seeking an experienced Training Manager to coordinate, deliver, and implement various high-quality training programs for new hires and existing associates including leadership.

You will become an expert in our processes, and liaise with other site training managers, Operations Managers, and global leaders to ensure training deliverables meet standards.

You will have experience driving project throughput and can work in a dynamic, fast-paced environment. You are able to juggle competing priorities, be scrappy when necessary, and handle ambiguity comfortably. You must have a passion for relationship-building, as well as data efficiency and accuracy.

Key job responsibilities

In this role, you will:

• Serve as the single threaded owner for training and development in your region in support of the global L&D strategy and team, fostering the development and growth of employees.
• Coordinate, deliver, and facilitate trainings, including new hire, continuing education, functional, and leadership training as needed. Modalities may include classroom and/or virtual instructor led training, webinars, and online self-directed modules or materials.
• Review, design, validate, and/or update training materials, SOPs, curriculum plans, and learner engagement strategies.
• Build strong relationships with stakeholders and drive alignment on requirements, KPIs, prioritization, and action toward goals.
• Run mechanisms to collect, analyze, and report on learning impact metrics for your region.
• Identify knowledge gaps, training opportunities, and improvement initiatives.
• Mentor and coach trainers.
• Adhere to established L&D standards, systems, and best practices.
• Maintain clear and consistent project status reporting for project partners and leadership.

We are open to hiring candidates to work out of one of the following locations:

Shanghai, 31, CHN

BASIC QUALIFICATIONS

• 4+ yrs experience in learning and development, preferably as Training Manager or L&D Manager
• Demonstrated ability to communicate information clearly and facilitate learning for diverse audiences
• Excellent proficiency in English
• Experience working with a globally distributed team to achieve shared objectives
• Experience leading large, fast-moving projects, working with various internal teams to collect requirements, negotiate trade-offs, and evaluate impact
• Excellent communication, strong organizational skills and detail oriented

PREFERRED QUALIFICATIONS

• 3+ years of experience driving end to end delivery, and communicating results to senior leadership
• Experience in training project/program management
• Ability to thrive in a high-energy environment where tactical and strategic activities are expected to be driven in parallel