Toby Huang

• Develop and execute the property’s IT strategy, ensuring alignment with operational goals, guest experience standards, and long-term business objectives.
• Oversee the daily operation and security of all IT systems, including network infrastructure, servers, PMS, POS, telephony, Wi-Fi, and guest-facing technologies.
• Ensure robust data protection and cybersecurity protocols are in place, continuously monitored, and regularly updated to protect all sensitive information.
• Manage IT projects and system upgrades, coordinating with internal teams and external vendors to ensure smooth implementation and minimal disruption.
• Provide responsive IT support to all departments, ensuring timely resolution of technical issues and maintaining operational continuity.
• Lead the IT budget planning and asset management, including procurement, software licensing, contract negotiation, and cost efficiency.
• Ensure full compliance with legal, corporate, and regulatory requirements, such as data privacy laws (e.g. GDPR) and payment security standards (e.g. PCI-DSS).
• Train and guide property teams on IT systems and digital tools, promoting user competence and digital literacy across the organization.
• Collaborate closely with department heads to understand their technology needs and identify digital solutions that enhance efficiency and service delivery.
• Stay updated on technology trends in hospitality, evaluating and recommending innovations that improve operations, guest experience, and security.

• Proven experience in a senior IT leadership role, preferably within luxury hospitality or multi-outlet operations.
• Strong knowledge of hospitality systems such as PMS, POS, CRM, VOIP, and guest-facing technologies.
• Expertise in IT infrastructure, network security, and data protection best practices.
• Excellent project management skills and the ability to lead complex system integrations or migrations.
• A strategic mindset with hands-on capabilities and a solution-driven approach.
• Strong leadership and communication skills, with the ability to collaborate across all levels and departments.
• High level of discretion, reliability, and commitment to confidentiality and data integrity.
• Ability to thrive in a fast-paced, guest-focused environment with high service expectations.
• Fluency in English.

Degree in Computer Science.