Rui Li

Hi, I'm Rui!

I've spent the last two years building my career in administrative and program support, with a focus on managing the employee lifecycle, providing client advisory services, and facilitating cross-team collaboration. I’ve especially enjoyed working within multicultural settings—supporting government-funded projects and handling internal operations, from smooth onboarding and offboarding to maintaining data accuracy and upholding organizational compliance.

I graduated from the University of British Columbia with a Bachelor’s degree in Psychology and a minor in Asian Studies, where I deepened my understanding of Japanese language and culture. I’m fluent in both English (IELTS 8.0) and Mandarin, and I really value the chance to work with people from different backgrounds—it’s something that continuously strengthens my intercultural communication skills.

Some areas I’ve built practical experience in include:

HR & administrative operations, like managing employee transitions, Microsoft 365 setup, and improving processes

Handling data with care—keeping records accurate, protecting privacy, and preparing reports for leadership

Coordinating events and workshops that bring people together

Connecting clients with the right community and government resources to help them thrive

What motivates me most is creating solutions that are efficient, inclusive, and truly people-centered. I'm now exploring new opportunities in HR, people services, or administration where I can help organizations succeed through thoughtful operations and meaningful support.

Immigrant Services Society of BC - Service Assistant                 July, 2024-July, 2025

Vancouver, Canada

• Led staff onboarding and offboarding processes, including account setup/deactivation in Microsoft Office 365, computer configuration, and asset collection, ensuring smooth transitions and compliance with internal procedures.
• Collected, managed, and updated client records in internal systems, ensuring data accuracy, compliance with privacy standards, and timely reporting.
• Maintained accurate expenses records and processed procurement, reimbursements, and service expenses in line with compliance requirements and submission deadlines.
• Provided first-line advisory support to employees and clients, addressing inquiries and connecting them to appropriate government, community, or internal resources.
• Maintained and updated the program’s event calendar; prepared and distributed client newsletters; managed end-to-end event logistics, including venue booking, equipment setup, catering, and attendee coordination.
• Prepared executive-level reports and presentations; reviewed IRCC contract terms with senior manager and supported program framework design, ensuring alignment with organizational and compliance standards.
• Built experience in multicultural environments by supporting a diverse workforce and client base, fostering inclusion and demonstrating respect for cultural differences.
• Collaborated cross-functionally with senior managers, coworkers, and external partners to ensure program and service delivery, demonstrating strong stakeholder management.
• Coordinated program event logistics end-to-end, including scheduling, venue and equipment setup, catering, and guest/participant management.
• Anticipated potential issues in client scheduling and program operations, resolving conflicts proactively and ensuring service quality and efficiency.

S.U.C.C.E.S.S. - Program Assistant                                                                   Aug, 2023-April, 2024

Vancouver, Canada

• Collected, managed, and updated client records in internal systems, ensuring data accuracy, compliance with privacy standards, and timely reporting.
• Conducted needs assessments and connected clients with government and community resource, including housing, healthcare, education, and employment.
• Managed client appointments, anticipated potential issues, resolved conflicts proactively, and ensured service quality and efficiency.
• Assisted in program events, including venue setup, guest speaker coordination, and participant recruitment; collaborated with team members to ensure smooth event execution.
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UBC - China Social Media Communications Assistant                                    Sep, 2021-May, 2022

Vancouver, Canada

• Responded daily to inquiries via WeChat (askUBC) and Weibo (@askUBC大学), providing guidance on UBC admissions and connecting prospective students with relevant departments and resources.
• Translated UBC website articles from English to Chinese; drafted, formatted, and published WeChat posts to engage prospective students.
• Produced differentiated content for Weibo by editing video clips, adding subtitles, and creating visual assets.
• Collaborated across departments to support daily operations and ensure smooth communication.

ByteDance - Intern, Community Operations                                                    June, 2021-Aug, 2021

Chengdu, China

• Recorded users data after each session and generated analysis reports in accordance with SOPs, ensuring accuracy and timely submission.
• Provided tailored English grammar, vocabulary, and conversation support to adult English learners from diverse educational and cultural backgrounds; offered constructive feedback to enhance learning outcomes.
• Responded to course inquiries, assessed learner needs, and recommended advanced programs based on progress, contributing to higher course repurchase rates.
• Delivered administrative support to the team, including meeting coordination, preparation of materials, and general office operations.

Educational Background

University of British Columbia - Bachelor of Arts                                           Sep,2019-May, 2023

• Major: Psychology | Minor: Asian Studies (Japanese Language and Culture)
• QS Ranking: Top 40

Skills and Rewards

English: IELTS 8.0 (L/S/R 8.5; W 7.0)

Mandarin Chinese: Native proficiency

Awards: Outstanding International Student Award