Denys Voinov

Dedicated hospitality and entertainment professional with over 7 years of experience specializing in personalized guest services. Highly skilled at anticipating and fulfilling guests' needs with discretion and meticulous attention to detail, while fostering a warm and welcoming environment. Committed to delivering exceptional service that ensures guest satisfaction and loyalty. Passionate about lifelong learning and contributing to the success of the team.

Experienced hospitality and entertainment professional with 7+ years in luxury guest services and international team management. Delivered Forbes Five-Star service at Melco Resorts, boosting guest satisfaction through personalized VIP care and complaint resolution. Managed 60+ international performers in China, coordinating high-profile events while bridging cultural/language gaps. Fluent in 5 languages (English, Mandarin, Ukrainian, Russian, Cantonese). Combines operational expertise with creative problem-solving to enhance customer experiences. Proven track record in multicultural environments, team leadership, and exceeding service standards. Passionate about driving growth through exceptional guest relations.

Earned a Master’s Degree in Finance and Business Administration from Ukraine’s State University of Trade and Economics (2014–2020). This advanced training strengthened my analytical, strategic, and operational management skills—directly applicable to hospitality leadership, financial decision-making, and cross-cultural team coordination in luxury guest services.